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Home Heating Oil Delivery FAQ

Frequently Asked Questions

When will I receive my delivery?
You can expect your delivery in 1-3 business days. Suffolk Oil does not deliver on Sundays or holidays.
Winter Season (November 1 – April 30):
  • Orders placed before 5 PM on Friday will be delivered on Saturday.
  • Saturday deliveries are available during winter to ensure a timely heating oil supply.
Summer Season (May 1 – October 31):
  • No Saturday deliveries are available.
  • Orders placed after the Friday cutoff will be processed the following business day.
Delivery times may vary based on demand, weather, or other factors, but Suffolk Oil prioritizes fast, reliable service. For urgent needs, you may contact customer service for assistance.
If your tank did not take all the oil you ordered, you can expect a credit to be posted back to the card you used to place your order within 15 business days from the date of your delivery. This timeframe allows us to process and verify the adjustment accurately. Please note that weekends and holidays are not considered business days, so they are not included in the 15-day period. If you have any concerns or need further assistance regarding your credit, please don’t hesitate to contact our customer service team. We are here to ensure your satisfaction and address any questions you may have.

Prices are set at the time you place your order not when fuel is delivered. Prices are set at the time you place your order, not when fuel is delivered. You wouldn’t want us to raise the price if it went up after you placed your order, would you? This policy ensures fairness and consistency for all customers.

We understand that fluctuating fuel prices can be concerning, but please know that our pricing reflects the market rate at the time of your order. If you have any questions or need further clarification, feel free to contact our customer service team. We’re here to assist you and ensure your satisfaction.

Yes, SuffolkOIL provides burner service through our trusted partner, Tragar Home Services. Tragar is a family-owned company with over 69 years of experience in the heating industry. They offer comprehensive burner and heating system services, including installation, maintenance, and repair for oil-fired burners, boilers, and furnaces. Tragar’s team of licensed technicians is available 24/7 to ensure your heating system operates efficiently and reliably. For burner service inquiries or to schedule a service, please contact Tragar Home Services directly. Call at: 631-924-4030. Their professional staff is ready to assist you with all your heating needs.
If you elect to pay cash, someone must be home when the driver arrives. This is because cash payments require verification at the time of delivery to ensure both security and accuracy. If you are unable to be present for the delivery, we recommend considering alternative payment options such as credit or debit card payments, which allow for unattended deliveries and can help avoid delays. Additionally, you may contact our customer service team at 631-924-4030 to discuss special arrangements or options that might accommodate your schedule. We strive to make the delivery process as convenient and reliable as possible for all our customers.
COD fuel is a flexible payment option that allows you to purchase heating oil on a delivery-to-delivery basis. With COD, you have the freedom to choose your preferred fuel oil company and place orders at your convenience, without being tied to a long-term contract. This approach gives you greater control over your heating expenses, enabling you to decide how many gallons to order and when to schedule the delivery.
In today’s economic climate, many consumers are more budget-conscious than ever before. COD fuel offers a practical solution by allowing you to manage your heating oil purchases based on your current financial situation. You can monitor your usage and order fuel as needed, helping to prevent over-purchasing and unnecessary expenses.

Purchasing COD (Cash On Delivery) heating oil provides homeowners with flexibility, control, and the ability to manage heating costs effectively. With COD, you can order heating oil as needed without being tied to a long-term contract, allowing you to purchase fuel based on your current needs and budget. This option also gives you control over delivery timing, so you can schedule oil deliveries when your tank is low or when prices are favorable, ensuring you never run out unexpectedly. COD purchases typically involve no hidden fees or extra charges, meaning you pay only for the amount of oil delivered, which makes budgeting simpler and more predictable.

No, absolutely not. All fuel companies, large or small, source their oil from the same terminals, meaning you’re receiving the same high-quality fuel regardless of the purchasing method. If you visited an oil terminal, you’d see carriers from various companies lining up for the exact same oil Suffolk Oil. Choosing COD (Cash on Delivery) simply gives you greater flexibility; you can order as needed, manage your budget, decide when and how much fuel you receive without compromising on quality or reliability.

Every oil truck is equipped with a certified meter that prints the exact number of gallons delivered, ensuring accuracy and transparency. These meters are regularly inspected and sealed by the County Department of Weights & Measures and are resealed annually to guarantee reliability and prevent tampering. When your delivery is complete, you will receive a printed ticket showing the precise volume of oil delivered, which you should retain for your records. This documentation provides a clear audit trail and allows you to verify that you received the proper amount. If you ever have concerns, our team is ready to assist.

Every oil truck is equipped with a meter that prints the exact number of gallons delivered. These meters are inspected and sealed annually by the County Department of Weights & Measures to ensure accuracy and regulatory compliance. So how can SuffolkOil charge significantly less per gallon than other companies? The answer lies in our streamlined, no-frills business model.
We avoid unnecessary extras there are no added repair fees, finance charges, or hidden costs, allowing us to offer truly competitive pricing. By enabling straightforward online ordering and minimizing overhead expenses, we pass savings directly on to you without sacrificing product or service quality.
 
No, you do not need a service contract to purchase COD (Cash On Delivery) fuel but the choice is yours. Most COD customers either utilize the company’s in-house service department or partner with a trusted local provider for maintenance needs.
Some homeowners prefer the peace of mind and inclusive coverage of a service contract, while others opt to pay for service only as needed, just like their oil deliveries. Either way, you have control over how you manage both fuel and service. Should you need heating or cooling assistance, please contact Donlon Brothers at 631-599-2990.
 
You should have your heating system tuned up once a year by a qualified professional, ideally before the start of the heating season. A properly serviced oil burner runs more efficiently, often saving enough in fuel costs over the winter to cover the cost of the tune-up itself. Annual maintenance typically includes cleaning the burner, replacing filters and nozzles, adjusting the fuel-air mixture, and checking for worn or damaged parts. This not only improves performance and reduces fuel consumption but also helps prevent untimely breakdowns, extends the life of your system, and ensures safe, reliable operation throughout the cold months.

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